.wise-soporte-wrap {
  --azul: #014083;
  --azul-oscuro: #012d5e;
  --azul-claro: #0a5aaa;
  --dorado: #EFB209;
  --dorado-claro: #f5c840;
  --gris-claro: #f4f6fa;
  --gris-medio: #e0e6f0;
  --gris-borde: #d3dbe8;
  --gris-texto: #6b7a96;
  --rojo: #c0392b;
  --verde: #1a7a4a;
  --amarillo: #d4860a;
  --sombra: 0 4px 24px rgba(1, 64, 131, 0.10);
  --radio: 12px;
  --radio-lg: 20px;
  --wise-menu-height: 100px;
  font-family: 'DM Sans', sans-serif;
  color: #1a2a42;
  width: 100vw;
  max-width: 100vw;
  margin-left: calc(50% - 50vw);
  margin-right: calc(50% - 50vw);
  position: relative;
  z-index: 1;
}

body.wise-soporte-form-page #content.full-width,
body.wise-soporte-form-page #content.full-width .post-content {
  padding-top: 0;
  padding-left: 0;
  padding-right: 0;
  max-width: none;
}

body.wise-soporte-form-page #content.full-width > .post {
  margin-top: 0;
}

.wise-soporte-wrap * {
  box-sizing: border-box;
}

.wise-soporte-wrap .pantalla {
  display: none;
  animation: wiseFadeIn 0.5s ease;
}

.wise-soporte-wrap .pantalla.activa {
  display: block;
}

.wise-soporte-wrap .top {
  background: var(--azul);
  position: relative;
  overflow: hidden;
  padding: calc(var(--wise-menu-height) + 32px) 0 40px;
  width: 100%;
}

.wise-soporte-wrap #wise-confirmacion.activa {
  display: flex;
  background: var(--azul);
  flex-direction: column;
  position: relative;
  overflow: hidden;
  min-height: 60vh;
  width: 100%;
  padding-top: var(--wise-menu-height);
}

.wise-soporte-wrap #wise-confirmacion::before {
  content: '';
  position: absolute;
  top: -140px;
  right: -120px;
  width: 480px;
  height: 480px;
  background: radial-gradient(circle, rgba(239, 178, 9, 0.12) 0%, transparent 70%);
}

@keyframes wiseFadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.wise-soporte-wrap .top::before {
  content: '';
  position: absolute;
  top: -120px;
  right: -100px;
  width: 420px;
  height: 420px;
  background: radial-gradient(circle, rgba(239, 178, 9, 0.13) 0%, transparent 70%);
  pointer-events: none;
}

.wise-soporte-wrap .top::after {
  content: '';
  position: absolute;
  bottom: -120px;
  left: -80px;
  width: 360px;
  height: 360px;
  background: radial-gradient(circle, rgba(255, 255, 255, 0.04) 0%, transparent 70%);
  pointer-events: none;
}

.wise-soporte-wrap .top-inner {
  position: relative;
  z-index: 1;
  max-width: 760px;
  margin: 0 auto;
  padding: 0 28px;
  text-align: center;
}

.wise-soporte-wrap .top-badge {
  display: inline-block;
  background: rgba(239, 178, 9, 0.15);
  color: var(--dorado);
  border: 1px solid rgba(239, 178, 9, 0.35);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 2px;
  text-transform: uppercase;
  padding: 6px 16px;
  border-radius: 100px;
  margin-bottom: 18px;
}

.wise-soporte-wrap .top-titulo {
  font-family: 'Playfair Display', serif;
  font-size: clamp(26px, 4vw, 38px);
  font-weight: 700;
  color: #fff;
  line-height: 1.2;
  margin: 0 0 12px;
}

.wise-soporte-wrap .top-titulo span {
  color: var(--dorado);
}

.wise-soporte-wrap .top-desc {
  font-size: 15px;
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.78);
  max-width: 520px;
  margin: 0 auto;
}

.wise-soporte-wrap .form-wrap {
  max-width: 760px;
  margin: 32px auto 60px;
  padding: 0 28px;
}

.wise-soporte-wrap .bloque {
  background: #fff;
  border-radius: var(--radio-lg);
  box-shadow: var(--sombra);
  padding: 28px 30px;
  margin-bottom: 18px;
  border: 1px solid var(--gris-medio);
}

.wise-soporte-wrap .bloque-cab {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 20px;
}

.wise-soporte-wrap .bloque-num {
  width: 30px;
  height: 30px;
  flex-shrink: 0;
  background: var(--azul);
  color: var(--dorado);
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 14px;
  font-family: 'Playfair Display', serif;
}

.wise-soporte-wrap .bloque-titulo {
  font-family: 'Playfair Display', serif;
  font-size: 19px;
  font-weight: 600;
  color: var(--azul);
}

.wise-soporte-wrap .bloque-opcional {
  font-family: 'DM Sans', sans-serif;
  font-size: 13px;
  font-weight: 400;
}

.wise-soporte-wrap .campo {
  margin-bottom: 18px;
}

.wise-soporte-wrap .campo:last-child {
  margin-bottom: 0;
}

.wise-soporte-wrap .campo label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: #2a3a52;
  margin-bottom: 7px;
}

.wise-soporte-wrap .campo .opcional {
  color: var(--gris-texto);
  font-weight: 400;
}

.wise-soporte-wrap .campo input[type="text"],
.wise-soporte-wrap .campo input[type="email"],
.wise-soporte-wrap .campo input[type="tel"],
.wise-soporte-wrap .campo select,
.wise-soporte-wrap .campo textarea {
  width: 100%;
  padding: 12px 14px;
  border: 1.5px solid var(--gris-borde);
  border-radius: var(--radio);
  font-family: 'DM Sans', sans-serif;
  font-size: 14px;
  color: #1a2a42;
  background: var(--gris-claro);
  transition: all 0.2s;
}

.wise-soporte-wrap .campo input:focus,
.wise-soporte-wrap .campo select:focus,
.wise-soporte-wrap .campo textarea:focus {
  outline: none;
  border-color: var(--azul-claro);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(10, 90, 170, 0.10);
}

.wise-soporte-wrap .campo textarea {
  resize: vertical;
  min-height: 110px;
}

.wise-soporte-wrap .fila {
  display: flex;
  gap: 16px;
}

.wise-soporte-wrap .fila .campo {
  flex: 1;
}

.wise-soporte-wrap .prioridad-grupo {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.wise-soporte-wrap .prio-opcion {
  position: relative;
  display: block;
  border: 1.5px solid var(--gris-borde);
  border-radius: var(--radio);
  padding: 14px 16px 14px 46px;
  cursor: pointer;
  transition: all 0.18s;
  background: var(--gris-claro);
}

.wise-soporte-wrap .prio-opcion:hover {
  border-color: var(--azul-claro);
  background: #fff;
}

.wise-soporte-wrap .prio-opcion input {
  position: absolute;
  opacity: 0;
}

.wise-soporte-wrap .prio-marca {
  position: absolute;
  left: 16px;
  top: 16px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  border: 2px solid var(--gris-borde);
  transition: all 0.18s;
}

.wise-soporte-wrap .prio-opcion input:checked ~ .prio-marca {
  border-color: var(--azul);
  box-shadow: inset 0 0 0 4px var(--azul);
}

.wise-soporte-wrap .prio-opcion:has(input:checked) {
  border-color: var(--azul);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(1, 64, 131, 0.07);
}

.wise-soporte-wrap .prio-nombre {
  font-weight: 700;
  font-size: 14px;
  margin-bottom: 3px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.wise-soporte-wrap .prio-punto {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  flex-shrink: 0;
}

.wise-soporte-wrap .prio-baja .prio-punto { background: var(--verde); }
.wise-soporte-wrap .prio-media .prio-punto { background: var(--amarillo); }
.wise-soporte-wrap .prio-alta .prio-punto { background: var(--rojo); }
.wise-soporte-wrap .prio-baja .prio-nombre { color: var(--verde); }
.wise-soporte-wrap .prio-media .prio-nombre { color: var(--amarillo); }
.wise-soporte-wrap .prio-alta .prio-nombre { color: var(--rojo); }
.wise-soporte-wrap .prio-desc {
  font-size: 13px;
  color: var(--gris-texto);
  line-height: 1.45;
}

.wise-soporte-wrap .adjunto-zona {
  display: block;
  width: 100%;
  border: 1.5px dashed var(--gris-borde);
  border-radius: var(--radio);
  padding: 22px;
  text-align: center;
  background: var(--gris-claro);
  transition: all 0.18s;
  cursor: pointer;
}

.wise-soporte-wrap .adjunto-zona:hover {
  border-color: var(--azul-claro);
  background: #fff;
}

.wise-soporte-wrap .adjunto-icono {
  width: 40px;
  height: 40px;
  margin: 0 auto 10px;
  background: rgba(1, 64, 131, 0.08);
  border-radius: 10px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
}

.wise-soporte-wrap .adjunto-texto {
  font-size: 13px;
  font-weight: 600;
  color: var(--azul);
}

.wise-soporte-wrap .adjunto-nota {
  font-size: 12px;
  color: var(--gris-texto);
  margin-top: 4px;
}

.wise-soporte-wrap .adjunto-lista {
  list-style: none;
  margin: 12px 0 0;
  padding: 0;
}

.wise-soporte-wrap .adjunto-lista li {
  font-size: 13px;
  color: #2a3a52;
  padding: 6px 0;
  border-bottom: 1px solid var(--gris-medio);
}

.wise-soporte-wrap .btn-zona {
  text-align: center;
  margin-top: 26px;
}

.wise-soporte-wrap .btn-principal {
  background: var(--dorado);
  color: var(--azul-oscuro);
  border: none;
  border-radius: var(--radio);
  padding: 16px 44px;
  font-size: 15px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s;
  font-family: 'DM Sans', sans-serif;
  letter-spacing: 0.3px;
}

.wise-soporte-wrap .btn-principal:hover:not(:disabled) {
  background: var(--dorado-claro);
  transform: translateY(-2px);
  box-shadow: 0 8px 24px rgba(239, 178, 9, 0.35);
}

.wise-soporte-wrap .btn-principal:disabled {
  opacity: 0.7;
  cursor: wait;
}

.wise-soporte-wrap .nota-pie {
  font-size: 12px;
  color: var(--gris-texto);
  margin-top: 14px;
  text-align: center;
}

.wise-soporte-wrap .conf-inner {
  position: relative;
  z-index: 1;
  max-width: 560px;
  margin: auto;
  padding: 60px 40px;
  text-align: center;
}

.wise-soporte-wrap .conf-check {
  width: 86px;
  height: 86px;
  margin: 0 auto 30px;
  background: rgba(239, 178, 9, 0.15);
  border: 2px solid var(--dorado);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  animation: wisePop 0.5s cubic-bezier(.2, 1.4, .5, 1);
}

@keyframes wisePop {
  from { transform: scale(0); }
  to { transform: scale(1); }
}

.wise-soporte-wrap .conf-folio {
  display: inline-block;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid rgba(255, 255, 255, 0.18);
  color: var(--dorado);
  font-family: 'DM Sans', monospace;
  font-weight: 700;
  letter-spacing: 1.5px;
  font-size: 14px;
  padding: 8px 20px;
  border-radius: 100px;
  margin-bottom: 24px;
}

.wise-soporte-wrap .conf-titulo {
  font-family: 'Playfair Display', serif;
  font-size: clamp(26px, 4vw, 34px);
  font-weight: 700;
  color: #fff;
  margin: 0 0 16px;
  line-height: 1.25;
}

.wise-soporte-wrap .conf-desc {
  font-size: 16px;
  line-height: 1.7;
  color: rgba(255, 255, 255, 0.82);
  margin: 0;
}

.wise-soporte-wrap .conf-desc strong {
  color: var(--dorado);
}

.wise-soporte-wrap .wise-soporte-alert {
  background: #fdecea;
  border: 1px solid #f5c6cb;
  color: #721c24;
  border-radius: var(--radio);
  padding: 12px 16px;
  margin-bottom: 18px;
  font-size: 14px;
}

.wise-soporte-wrap .wise-soporte-honeypot {
  position: absolute;
  left: -9999px;
  opacity: 0;
  height: 0;
  width: 0;
  overflow: hidden;
}

@media (max-width: 600px) {
  .wise-soporte-wrap .fila {
    flex-direction: column;
    gap: 0;
  }
}